Delivery and Refund Agreement
Terms and information relating to our services.
1.) Orders and Service Delivery
Once your order has passed fraud checks and payment has been received, your account will be set up and its details sent to you. Although domain, web hosting, and reseller hosting accounts are set up automatically for payments by credit card or PayPal, setup may take up to 48 hours if a problem occurs. For payments by bank transfer or EFT to our bank or postal checking accounts, the maximum setup period is 2 business days. Unless otherwise stated, setup for VDS and dedicated server services takes 48 hours. Delivery of software and license services takes no more than 1 week unless otherwise stated in writing or verbally. If delivery is not completed within the stated period, YamanHosting is obliged to refund your payment upon request.
You are responsible for providing an active, functioning email address that you use when ordering. This address will be used if any rules are breached or we need to contact you. You are responsible for keeping the address up to date and checking it regularly; all emails sent to you are considered delivered. YamanHosting has no civil or criminal liability for any loss or damage arising from emails not reaching you or not being read by you.
All information provided in the order or website registration form must be accurate and complete. For orders canceled because of incorrect information, YamanHosting reserves the right to refuse a refund or provide only a partial refund. Where considered necessary for security, YamanHosting may request a photocopy or scanned image of your credit card or identity document. If you do not provide these, your order may be canceled and treated as fraudulent, or your services may be suspended. For accounts suspended because of fraud, YamanHosting reserves the right to refuse a refund or provide only a partial refund.
2.) Payment
By receiving services from YamanHosting, you agree to pay YamanHosting the service charges. Unless you cancel the service, it will continue to renew and invoices will be issued for the service to be provided. If you no longer wish to receive the service, you must give at least 15 days' notice of cancellation. Your service will then be canceled, according to your request, at the end of the day or at the end of the period you have paid for.
Services must be canceled through your client area. The cancellation page provides options to cancel as soon as possible or when the service period expires.
If cancellation is not requested at least 15 days in advance, YamanHosting reserves the right to recover unpaid account charges through legal action.
While receiving services from YamanHosting, you are responsible for keeping payment information current and paying invoices on time. If an invoice is unpaid by its due date, YamanHosting will allow an additional 6 days for payment on web hosting and reseller hosting accounts, after which the service will be suspended. The service will be terminated 30 days after the due date. For domains, VDS, and dedicated server services, accounts will be terminated immediately if payment is not made on the due date. YamanHosting cannot be held responsible for any resulting financial or non-financial damage or data loss.
Overpayments made accidentally or intentionally will be added as account credit and will not be refunded for any reason. This credit may be used toward future services purchased from YamanHosting.
YamanHosting reserves the right to change product prices at any time without notice.
If you exceed purchased disk space, traffic, or similar resources, YamanHosting will charge you for the additional resources used. You are responsible for paying the requested amount within the specified period without objection. If payment is not made, your account will be terminated without refund, and YamanHosting will not be responsible for any resulting financial or non-financial damage or data loss.
If you reverse a payment through a payment channel, such as a dispute or chargeback, without YamanHosting's knowledge or permission, you are responsible for compensating YamanHosting for all resulting financial and non-financial damage.
3.) Service Cancellation and Refunds
YamanHosting reserves the right to terminate any service at any time, with or without notice, without providing a reason, and with no refund or only a partial refund.
Insulting or behaving rudely toward any of our employees will result in suspension or termination of your account or services. In that case, your membership will be terminated and the agreement canceled without any refund.
By receiving services from YamanHosting, you undertake to refrain from any comments, conduct, advertisements, posters, writings, statements, or similar acts that damage the business reputation of YamanHosting or its employees. You acknowledge that conduct to the contrary makes you liable for financial and non-financial compensation, and that the Istanbul Courts and Enforcement Offices have jurisdiction over all proceedings brought in such circumstances.
Websites under attack that directly or indirectly harm our servers or cause problems such as slowdowns or interruptions may be terminated without notice or refund. In such cases, YamanHosting may require you to compensate for the damage. You are responsible for paying the required amount within the requested period without objection.
If a paid service is canceled before the end of its term, whether because of use contrary to the service agreement, a user request, or another reason, neither the full service fee nor the amount relating to the unused period will be refunded. Account credit may be used for services available from us, but early termination will not result in a refund or additional account credit.